INTERNATIONAL EXPERTISE
Our team has more than 20 years of international experience in spa management, hospitality industry, business strategy and wellness investment. Our areas of expertise are in business management, concept creation and development, innovative marketing programs, staff training, product line creation, business strategies and activities, that create and sustain strong business models.
For our clients we are focusing on:
1. Excellence in customer service.
2. Creating value through high quality and affordable offerings and services.
3. Rewarding client retention programs.
Our management style focuses on empowering and inspiring the teams to be proactive and caring
We have a simple and straightforward business model of managing spas, so we can reduce administration, be very clear with our roles and reduce complications and complexity, so we have more time to focus on our clients’ service and quality.
Cocoon will manage the whole spa, offering the best of popular relaxation therapies together with advanced wellness and aesthetic spa treatments, and fully trained staff to your spa at no cost to you, on a revenue sharing model. Our professionally trained staff will sell and explain in detail treatments to guests as well as giving knowledge and understanding to your staff in other departments so they can take bookings.